PolyAI documentation

Welcome to PolyAI
PolyAI is the Agentic Dialog Platform for building voice and chat agents that complete real customer tasks — taking bookings, processing payments, filing claims, handling escalations — across 24+ languages, with sub-300ms responses.
- Built for resolution, not deflection. Raven, flows, and grounded knowledge work together so the agent finishes the task.
- Voice-first and multilingual. Sub-300ms responses across 24+ languages.
- Three surfaces for the same agent. Agent Studio for visual configuration, the ADK for a local Git-based workflow, and the REST APIs for programmatic control.
- Test before promoting. Every edit lands in a shareable test environment before it reaches production.
If you’re new, start with the quickstart to build a working agent in under 10 minutes.
PolyAI’s Agentic Dialog Platform is self-serve. Use Studio Assistant to describe the agent you want and get a working version you can iterate on.
Build a voice agent
Describe your use case to Studio Assistant and it configures the flows, knowledge, and voice for you. Test the result in a shared preview, then embed it on your site.

Starter prompts
Paste any of these into Studio Assistant to scaffold an agent you can immediately edit and test.
Once you’ve built something
Where do you want to start?
New here? See the platform overview for how Agent Studio, the ADK, and APIs fit together, or jump straight into the quickstart.
Build your agent
Set up your agent’s personality, knowledge, voice, and conversation flows.
Integrations ecosystem
Connect your agent to telephony, CRM, payments, and other systems. See the full catalog.
Deploy and monitor
Track performance, review conversations, and manage your deployment pipeline.

