Skip to navigation
Managed services

Managed services

These integrations are not available as self-service in the Studio UI. To get started:

1

Contact your account manager

Reach out to your PolyAI account manager or representative.

2

Share credentials

Provide the required credentials and configuration details (see individual pages).

3

Test in sandbox

PolyAI configures the integration in your sandbox environment for testing.

4

Deploy to production

After successful testing, deploy to production.

Some integrations may require additional agreements or licensing with the third-party provider.

Voice & telephony

Advanced telephony routing and contact center connections.

Custom SIP

Dynamic routing and personalization with SIP headers

DNI pooling

Connect your telephony system using a pool of DNIs

Zoom Contact Center

Connect to Zoom Contact Center through a SIP trunk

Reservations

Restaurant and venue booking integrations.

DesignMyNight

Restaurant and venue bookings

LiveRes (Zonal)

Restaurant reservation management

CRM & ticketing

Customer support and ticket management.

Zendesk ticketing

Create and manage support tickets through the API

Payments

Secure payment processing during calls.

PCI Pal

Secure, PCI-compliant payment processing

Stripe

Process payments with Stripe

Data & utilities

Data connectors, translation, and address services.

Google Sheets

Read and write to Google Sheets from your agent

Ideal Postcode

UK address lookup and validation

DeepL

Real-time translation during conversations