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PolyAcademy

PolyAcademy: Learn to build voice agents

PolyAcademy is hands-on training for Agent Studio. You’ll build a real voice agent from scratch, test it, and progressively add more advanced capabilities – all through guided, structured lessons.

Whether you’re new to Agent Studio or sharpening your skills, PolyAcademy gives you a clear path from beginner to expert.

No coding required to start. Level 1 is designed for anyone. Levels 2 and 3 introduce more advanced concepts, including Python functions and code-driven flows.

What is PolyAcademy?

PolyAcademy is a free, self-paced learning program built into the PolyAI documentation. It’s structured into three levels that progressively build on each other:

Level 1: Build your first agent

Go from a blank project to a working voice agent in about 30 minutes. You’ll configure a personality, teach it to answer questions, choose a voice, and learn to test safely.

No code required.

Level 2: Advanced configuration

Add multi-turn topics, connect functions to APIs, fine-tune how your agent speaks, and use diagnostics to debug calls.

Level 3: Production polish

Structure code for maintainability, build reliable multi-step flows, write natural-sounding speech, and polish the voice experience for real users.

Who is it for?

PolyAcademy is designed for anyone who works with Agent Studio:

  • New users looking for a guided introduction
  • Agent designers who want to deepen their skills
  • Developers learning to extend agents with code
  • Project managers who want to understand how agents are built

You don’t need prior experience with PolyAI or voice agents. Level 1 starts from the very beginning.

How lessons work

Every PolyAcademy lesson follows the same structure, so you always know what to expect:

1

Learn the concept

A short explanation with examples – just enough context to understand the feature

2

Quiz yourself

Quick questions to check you understood the key idea before moving on

3

Try it yourself

A hands-on challenge you complete in Agent Studio using what you just learned

4

Go deeper

Links to the full reference documentation if you want more detail on any topic

What you’ll build

By the time you complete all three levels, you’ll have built an agent that:

  • Answers real questions with configured knowledge topics
  • Speaks with a voice and personality you’ve chosen
  • Handles multi-turn conversations with actions like SMS and handoffs
  • Runs Python functions that connect to external systems
  • Uses flows for structured, multi-step interactions
  • Is safely versioned and promoted across environments

Start learning

Start Level 1

Build your first working agent – the best place to begin

Browse all levels

See the full PolyAcademy curriculum and pick your starting point

Already have a live agent and want maintenance tips instead? Check out the Maintain section for best practices on keeping agents healthy.