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Level 1: Build your first agent. By the end of these 6 short lessons, you’ll have a real agent that answers questions, speaks with a voice you’ve chosen, and is safely versioned. No code required – estimated time: 30 minutes.

What you’ll build

You’ll go from an empty project to a working agent that:

  • Answers FAQ-style questions in both Chat and Call
  • Speaks with a voice and personality you’ve configured
  • Lives safely in versioned environments (Sandbox → Pre-release → Live)

The 6 lessons

1

Create your project

Pick a name, set a language, and get your workspace ready

2

Give your agent a personality

Define who the agent is, how it speaks, and what it should never do

3

Teach it something

Add a simple FAQ topic so your agent can answer a real question

4

Choose a voice

Pick how your agent sounds and tune it for clarity

5

Learn environments

Understand how to test safely before anything goes live

6

Review what happened

Look at real conversations and confirm your agent did the right thing

Lessons

1. Create a project

Set up your first agent with a clear name and configuration

2. Edit agent behavior

Define personality, rules, and what the agent can and can’t do

3. Add a simple topic

Create a one-turn FAQ topic that works in Chat and Call

4. Edit voice settings

Choose how your agent sounds and adjust clarity

5. Environments

Test and promote changes safely: Sandbox → Pre-release → Live

6. Conversation reviews

Review real transcripts and check what your agent actually did

You’ve completed Level 1 when:

  • Your project is created and configured
  • Your agent has a personality and rules
  • A simple FAQ topic works in both Chat and Call
  • You’ve published and promoted through environments
  • You can find and review a conversation

Level 2 covers multi-turn topics, functions, response controls, audio tuning, and advanced diagnostics.