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PolyAcademy

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PolyAcademy

PolyAcademy is a step-by-step path from a blank project to a production agent, organized by skill level.

PolyAcademy is structured for builders who are new to PolyAI and for teams refining an existing agent. If you already have a live agent, go directly to Maintain.

Before you start

Design principles

Core priorities, practical guidelines, and the reasoning behind agent design decisions.

Choose your level

Level 1: Build your first agent

Go from a blank project to a working agent you can talk to – no code required.

For: First-time users · ~30 min

Level 2: Advanced configuration

Add functions, multi-turn topics, response controls, and audio tuning.

For: Users who completed Level 1

Level 3: Production polish

Organize code, build flows, write natural speech, and polish voice quality.

For: Developers and senior designers

How each lesson works

Every lesson follows the same pattern so you always know what to expect:

1

Learn the concept

A short explanation with examples – just enough to get going

2

Quiz yourself

Quick questions to check you understood the key idea

3

Try it yourself

A hands-on challenge you complete in Agent Studio

4

Track your progress

Mark lessons complete as you go and pick up where you left off

What you’ll build at each level

By the end, you’ll have a real agent that answers questions, speaks with a configured voice, and is safely versioned across environments.

  • Create and configure a project
  • Build simple FAQ topics
  • Test in Chat and Call
  • Manage environments and versions
  • Review conversations to see what happened
No coding needed. Level 1 is designed for anyone – even if you’ve never used Agent Studio before.

Extend your agent with multi-turn conversations, automated actions, and fine-tuned speech.

  • Complex multi-turn topics with actions
  • Functions and return values
  • Response controls and pronunciations
  • Audio management and voice tuning
  • Global ASR biasing
  • Variants for multi-location agents

You’ll learn the techniques that make agents sound professional and scale reliably.

  • Code organization with imports and shared utilities
  • Flows for structured multi-turn interactions
  • Flow patterns: collection, validation, handoff
  • Writing natural agent speech
  • Voice polish: filler, turn-taking, personalization

Each PolyAcademy lesson links to the relevant reference page in the Help Center. Look for the “Go deeper” links at the end of each section.