Environments and testing FAQ
Answers to questions about testing changes safely across environments (Draft, Sandbox, Pre-release, Live) and managing multi-location agents using variants.
How do I test changes safely before going live?
Use the deployment pipeline to test in isolated environments:
- Draft – make changes in the editor.
- Sandbox – publish your draft and test using agent chat or a sandbox phone number.
- Pre-release – promote for user acceptance testing (UAT).
- Live – promote to live when ready.
You can compare versions across environments before promoting, and rollback if issues arise.
How do I manage multi-site or multi-location agents?
Use variant management to manage location-specific content in a single agent. Each variant stores attributes like phone numbers, addresses, and hours.
Variants are useful for:
- Hotel chains, restaurant groups, or retail chains with multiple branches
- Agents that need to respond differently based on which number was called
- Dynamically populating responses with location-specific data using
${variant_attribute}syntax
See the variant management guide and CSV imports for bulk configuration.