Platform overview | PolyAI Platform

PolyAI’s Agentic Dialog Platform runs production voice and chat agents for banks, hotels, healthcare providers, and other businesses where the agent is expected to resolve the conversation — bookings, billing, claims, escalations — rather than route it to a human. The same platform is available to every team building on PolyAI. Most agents run on Raven, PolyAI’s proprietary LLM: sub-300ms latency, 24+ languages, grounded in your knowledge.

To start from a description, use Studio Assistant. It scaffolds the flows, knowledge, and guardrails from your prompt. To work locally, use the ADK: a CLI, self-serve API keys, and a Git-based workflow. Every change goes to a shareable test environment for validation and stakeholder review before it can be promoted to production.

Surfaces

You can manage the same agent through any of these:

Agent Studio

Build with or without code

Build and maintain agents, view analytics, and manage deployments through a visual interface.

PolyAI ADK

Build like an engineer

CLI and Python package for building agents locally with a Git-native workflow.

Agent Studio APIs

Integrate with your systems

REST APIs for updating and configuring agents programmatically.

Choose your surface

	Agent Studio	ADK	APIs
Who it’s for	Non-technical users, visual workflow	Technical teams, engineering workflows	Enterprises with internal tooling
How you work	Visual UI – point and click	CLI and Python – local dev with Git	REST endpoints – programmatic control
Best for	Building and tuning agents interactively	Bulk authoring, version control, CI/CD	Programmatic control, automation
Code required	Optional	Yes (Python)	Yes (any language)