Buy a number from PolyAI | PolyAI Platform

You can purchase a phone number directly from PolyAI without needing a third-party telephony provider like Twilio. PolyAI-provisioned numbers are preconfigured to route calls to your agent immediately.

Managing many numbers? The Agents API exposes bulk import, get, and reassign operations.

Purchase a number

Open the Numbers page

Go to Voice > Numbers in the sidebar.

Add a number

Click Add Number.

Select a region

Choose US, UK, or Canada depending on where your callers are located.

[Optional] Pick an area code

For US and Canada numbers, you can optionally specify a 3-digit area code to source the number from a specific region (for example, 415 for San Francisco or 416 for Toronto). Leave the field empty to let PolyAI auto-assign one from the available pool.

Both countries share the North American Numbering Plan (NANP), so area code selection works identically.

Confirm

Click Add Number. The number provisions in seconds and is ready for use.

Once provisioned, you can assign the number to a specific environment (Sandbox, Pre-release, or Live) to control which version of your agent receives calls.

Use separate numbers for each environment to avoid accidentally routing test calls to production.

Next steps

Assign numbers to environments

Deploy numbers across Sandbox, Pre-release, and Live environments

Connect a Twilio number

Use existing Twilio numbers instead of purchasing new ones

Set up outbound calling

Configure proactive outbound calls for reminders and follow-ups

Phone number management

Add, delete, and assign numbers across environments