3.2025

A redesigned standard dashboard now includes additional metrics and improved performance.

What’s new:

• Containment rate, total calls, SMS stats, and function call metrics now available at a glance.
• Hourly refresh cycle brings data closer to real time.
• Dark header and improved layout boost usability and visual clarity.

The new safety dashboard mirrors the updated overview dashboard experience.

What’s improved:

• Faster load times and more responsive data rendering.
• Hourly refreshes ensure up-to-date monitoring.
• Unified styling with clearer visual hierarchy for incident triage.

You can now click matched Knowledge topics in conversation review to open them in a new browser tab.

This allows you to explore topic content without disrupting the review flow, making it easier to cross-reference and validate responses.

Reviewed conversations now include the agent version that was active at the time.

Why it matters:

• Ensures reviewers can account for environment-specific behavior.
• Useful for debugging across staging vs. production versions.
• Supports clearer QA documentation and compliance audits.

You can now upload new voices directly in Agent Studio without needing backend intervention.

The voice selection interface has been redesigned with filter controls to streamline voice browsing.

Available filters:

• Language
• Accent
• Gender

SMS messages are now triggered inline during function execution, rather than being queued afterward.

Why it matters:

• Enables immediate error handling for failed sends.
• Prevents agents from falsely confirming delivery before it’s complete.
• Supports tighter runtime logic and better user feedback.

The Knowledge search bar now fully indexes action keywords like SMS, handoff, function, and variant.

What’s new:

• These terms are now searchable across the Knowledge area.