1.2025

In-app calling is a quicker way to test voiced conversations with your agent, removing the need for telephony services like Twilio.

How to use:

• Click the phone icon in the top-right corner of the project page.
• Select an agent version in the dropdown to start testing.

The new text-to-speech audio cache detects common phrases across calls, enabling easy customization.

Key Benefits:

• Enhance voice quality by editing utterances directly in-studio.
• Streamline testing and iteration for commonly used phrases.

Visit the full audio management page for details.

A dedicated Questions field has been added to the Knowledge UI, allowing for clearer separation between sample questions and content.

Key Benefits:

• Improves readability for builders.
• Simplifies the process of adding and editing sample questions.

Visit the Managed Topics Introduction page for more details.

The enterprise safety dashboard provides insights into flagged calls and safety filter activations.

Key Benefits:

• Monitor flagged calls across projects.
• Understand which safety filters were triggered and why.

Visit the full safety dashboard page for details.

Support for custom dashboards is now available for all projects.

Key Benefits:

• Tailored dashboards aligned with project-specific goals.
• Improved clarity and focus on critical success metrics.

Visit the full custom dashboard page for details.

End functions allow unconditional function calls at the conclusion of conversations.

Use Cases:

• Data logging: Save conversation details to a CRM.
• Task automation: Trigger workflows or send follow-up SMS.

Visit the full End Function page for implementation details.

The Conversations API now includes variant_id and variant_name in the following endpoints:

• Get Conversations: /v1/{account_id}/{project_id}/conversations
• Get Maximum Concurrent Call Numbers: /v1/{account_id}/{project_id}/conversations/concurrency

These additions allow for better tracking and management of variant-specific data.