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Agent Studio Academy Advanced API reference Integrations Release notes

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Runtime & data Data API Debug Chat

Create a new debug chat session

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Agent Studio Academy Advanced API reference Integrations Release notes

API reference
Build & deploy
Runtime & data
Monitoring
Legacy
API Reference

Overview
Quickstart
Error codes
Overview
Overview
Overview
Overview
Create a new debug chat session
Send a message to a debug chat session
Overview
Overview
Overview
Overview
Sessions and authentication
WebSocket connection
Event format
Client events
Server events
Streaming
Handoff to live agent
Session lifecycle
Errors
Best practices
Overview
Overview
Overview
WebSocket signaling
Overview
Overview
Overview
Create a new debug chat session
Send a message to a debug chat session
List conversations for a project
List
List agents
Create agent
Delete agent
Duplicate agent
List all voices in the account's voice library
Register a new voice in the voice library
Get a single voice from the voice library
Update a voice in the voice library
Synthesize a short audio sample of a voice
List branches
Create branch
Delete branch
Merge branch
List attributes
Create attribute
Delete attribute
Update attribute
Get agent behavior rules
Update agent behavior rules
List knowledge base topics
Create knowledge base topic
Get knowledge base topic
Delete knowledge base topic
Update knowledge base topic
List variants
Create variant
Delete variant
Update variant
List deployments for an environment
Get active deployment per environment
Publish the current draft to an environment
Promote a deployment to the next environment
Rollback to a previous deployment
List all config pages
Get a config page by environment
Upsert the JSON Schema for a config page
Update config variables for an environment
List all connectors for a project
Batch get connectors by ID
Batch update connectors
Look up connector by phone number
Get a connector by ID
Delete a connector and its phone numbers
Update a connector
List all phone numbers for a project
Import phone numbers into a project
Delete phone numbers from a project
Batch get phone numbers
Get a specific phone number
Import a single phone number
Delete a single phone number
Reassign a phone number to a different connector
List cached audio entries
Delete a cached audio entry
Download cached audio file
Replace cached audio file
Replace audio file and voice tuning settings
Synthesize audio preview
Bulk delete cached audio entries
Trigger an outbound call
Get the status of an outbound call
List alert rules
Create an alert rule
Get an alert rule
Delete an alert rule
Update an alert rule
Get active alerts
Create a new chat conversation
Send a message to an existing chat conversation
Close an existing chat conversation
Get distribution of the maximum number of concurrent conversations
List conversations for a project
Get a conversation by ID
Add annotations to a conversation
Get audio recording for a conversation
Upsert a note on a conversation
Create a new debug chat session
Send a message to a debug chat session
Reserve a DNI (Dynamic Number Insertion) for an incoming call.
Bridge ended notification
External events webhook (provider → PolyAI)
Get handoff state information for a call.
Trigger an outbound call
Get call status
List webhook endpoints
Create a webhook endpoint
Get a webhook endpoint
Delete a webhook endpoint
Update a webhook endpoint
Rotate webhook signing secret
Health check