> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# Overview

PolyAI releases monthly Studio updates.

Explore the update cards for release summaries:

### Coming 24 June 2026

**New Agent Studio layout.** On 24 June we're rolling out a cleaner Studio sidebar that consolidates 25+ pages into 15 grouped sections. No functionality changes — agents behave exactly as before.

See **[Meet the new Agent Studio](/agent-studio/get-started/whats-new)** for the full migration guide, including a section-by-section "was → now" map and a list of features that have moved.

Highlights:

* **Studio Assistant** is the new homepage — our prompt-based tool for building agents in natural language.
* **Analytics** consolidates KPIs, custom metrics, dashboards, Conversations, PolyScore, Smart Analyst, and CSAT. The standalone **Agent Analysis** page is sunset; per-call diagnosis lives under [Conversations > Diagnosis](/agent-studio/conversations/diagnosis).
* **Behavior** merges Agent settings and general configuration into one section with **General**, **Language**, **Guardrails**, and **Models** subsections.
* **Knowledge** renames Managed topics → **FAQs**, Connected knowledge → **Sources**, and pulls Variants in as a tab.
* **Testing** replaces Test suite (which is being sunset). See [Testing](/agent-studio/testing/simulation-tests).
* **Real-time config** combines the real-time config and the configuration builder.
* **Voice** consolidates Settings, Numbers, Handoffs, Audio library, and speech/response-control tuning onto one page, with deeper options under **Advanced**.
* **Messaging** follows the same pattern for chat and SMS.
* **Integrations** becomes its own section (App, API, MCP).
* **Widgets** moves out of Messaging into a standalone section for managing widgets across channels.

The new navigation is **on by default** for all users from 24 June — a temporary **revert toggle** in your profile menu lets you switch back while you adjust.

### June 2026

![june-release-main-image](/_fern-files/_img/2c6240012d68e93386638852a14f866556ee1e9dc30d460f1345eb3107d78035.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2026/6-2026) for full details.

* **[Platform Guardrails](/release-notes/releases/2026/6-2026#guardrails)**: Five pre-built safety protections – jailbreak defence, scope and hallucination control, AI identity, emergency escalation, and tool call integrity – are now applied automatically to every conversation, observable in transcripts, and toggleable per project in [Behavior](/agent-studio/behavior/guardrails/guardrails).
* **[A/B testing (Beta)](/release-notes/releases/2026/6-2026#ab-testing)**: Promote a second version to Live alongside the current one with a configurable traffic split, compare real-traffic metrics in your dashboards, and pick a winner – available behind a feature flag on US and UK enterprise clusters. See [A/B testing](/agent-studio/testing/a-b-testing).
* **[Agent Builder writes simulation tests](/release-notes/releases/2026/6-2026#agent-builder-test-suite)**: [Agent Builder](/agent-studio/studio-assistant/overview) can now author, run, and maintain [simulation test cases](/agent-studio/testing/simulation-tests) alongside the agent it's building, keeping coverage in step with your changes.
* **[Agent Builder builds chat agents](/release-notes/releases/2026/6-2026#agent-builder-chat)**: Agent Builder now tailors plans and prompts to the project's channel — chat-specific guidance for chat agents, voice for voice agents.
* **[Leaner Agent Builder runtime](/release-notes/releases/2026/6-2026#agent-builder-perf)**: Per-step overhead reductions keep long sessions and large projects responsive.

### May 2026

![may-release-main-image](/_fern-files/_img/ad5eede9dea848db4e97930db457252a1f635748c4e7d6447b03f98fc234a9c4.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2026/5-2026) for full details.

* **[Conversations workspace revamp](/release-notes/releases/2026/5-2026#conversations-revamp)**: Voice and Web chat are now separate scopes with their own saved views, column layouts, and an integrated review side panel that opens without leaving the table.
* **[Diagnosis toggle group](/release-notes/releases/2026/5-2026#diagnosis-toggle-group)**: Debugging layers (tool calls, flows, variables, latency, logs, sources) are now independent toggles that persist as you move between conversations.
* **[Tripleseat integration](/release-notes/releases/2026/5-2026#tripleseat-integration)**: Connect PolyAI to Tripleseat to capture large-party and event leads from voice, webchat, and SMS – no custom code required.

### April 2026

![april-release-main-image](/_fern-files/_img/09aa5097af47a7fd59d8a84616007340ba84a78a58e2e4b8c7663f43ec67935f.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2026/4-2026) for full details.

* **[Multi-language support](/release-notes/releases/2026/4-2026#multilingual)**: Configure a single agent to handle [multiple languages](/agent-studio/behavior/language/multi-language) from the UI – add languages, assign per-language voices with automatic switching, use conditional content tags, and test in any language from Agent Chat.
* **[Translations](/release-notes/releases/2026/4-2026#translations)**: A new [Translations](/agent-studio/behavior/language/translations) page under [Advanced voice settings](/agent-studio/voice/advanced-settings) lets you manage auto-translated content and manually override specific phrases.
* **[MCP integrations](/release-notes/releases/2026/4-2026#mcp-integrations)**: Connect [external tool servers](/integrations/mcp/mcp-integrations) to your agent from **Integrations > MCP**.

### March 2026

![march-release-main-image](/_fern-files/_img/0dc318784d1637a147ca0a935fedbc27e262e72ebbd31e26b9023fad6dbab201.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2026/3-2026) for full details.

* **[Sources in Conversation Review](/release-notes/releases/2026/3-2026#source-hub-file-preview)**: Each turn now shows which Connected Knowledge files the agent retrieved. Click a source name to preview the document content inline, without leaving Conversation Review.
* **[Smart Analyst deep sampling](/release-notes/releases/2026/3-2026#deep-sampling)**: Analyze up to 500 conversations (10× the previous limit) with random or metric-based sampling to uncover patterns and get directional insights at scale.

### February 2026

![february-release-main-image](/_fern-files/_img/bfcd310a79f6702d380b90679caf3936514260b23a8da6a149b9ac3ca9b53b59.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2026/2-2026) for full details.

* **[Channels and navigation reorganization](/release-notes/releases/2026/2-2026#channels-navigation-reorg)**: Agent Studio now includes a dedicated **Channels** section for Voice, Chat, and Widget configuration, alongside broader navigation updates across Build, Configure, and Deployments.
* **[Voice library](/release-notes/releases/2026/2-2026#voice-library)**: Browse, preview, and select voices more easily with a redesigned voice page and expanded provider support.
* **[Latency visualization](/release-notes/releases/2026/2-2026#latency-visualization)**: View detailed latency breakdowns, including LLM request and function timing, to understand and improve response performance.
* **[CSAT by voice](/release-notes/releases/2026/2-2026#csat-by-voice)**: Configure in-call voice CSAT surveys with a dedicated UI and dashboard support for voice interactions.
* **[Webchat enhancements](/release-notes/releases/2026/2-2026#webchat-markdown)**: Chat/Webchat is easier to configure, with a dedicated Chat configuration page, separate Widget setup, and markdown rendering in Test Agent Chat and Conversation Review.
* **[Easy telephony integrations](/release-notes/releases/2026/2-2026#ccaas-integrations)**: Set up **Dialpad**, **Twilio**, and **Five9** directly from the Integrations page, then continue routing setup in Handoffs.
* **[User permissions](/release-notes/releases/2026/2-2026#user-permissions)**: Assign mixed access per area (None/Read/Edit) – for example, let users edit Knowledge while keeping Functions read-only – aligned to the new navigation structure.
* **[Security and usability updates](/release-notes/releases/2026/2-2026#security-usability-updates)**: Expanded sample questions, simplified conversation filtering, improved secret handling, updated permissions, and GPT-5-powered PolyScore and call summaries.

### December 2025

![december-release-main-image](/_fern-files/_img/8ae5d36bf01dad4cd4510ca071b3531f36a3467d7f3652a19597fe8f0fc165f0.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2025/12-2025) for full details.

* **[No-code flows](/release-notes/releases/2025/12-2025#no-code-flows)**: For projects that have opted in, flows can be built using drag-and-drop nodes, conditions, and entity collection – reducing reliance on custom functions for common logic.
* **[Multi-draft (Branches)](/release-notes/releases/2025/12-2025#multi-draft-branches)**: Work in parallel using branches and resolve conflicts visually.
* **[API integrations in Agent Studio](/release-notes/releases/2025/12-2025#api-integrations-in-agent-studio)**: Configure and manage external APIs directly in the UI using environment-specific authentication and reusable operations.
* **[Variant info in Test Cases](/release-notes/releases/2025/12-2025#variant-info-in-test-cases)**: See which variant each test case was saved against.
* **[Conversation review & PolyScore enhancements](/release-notes/releases/2025/12-2025#conversation-review-and-polyscore-enhancements)**: Clearer call summaries and PolyScore breakdowns in the table and Conversation Review.
* **[Smart Analyst live reasoning steps](/release-notes/releases/2025/12-2025#smart-analyst-live-reasoning)**: Analysis steps now stream live as Smart Analyst runs.

### November 2025

![november-release-main-image](/_fern-files/_img/f9c4b812c0a88f7faf3fbd125ab3bcd992af05363606d9f2d2e2d3d1ae7be45d.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2025/11-2025) for full details.

* **[Connected Knowledge](/release-notes/releases/2025/11-2025#knowledge-source-hub)**: Add, group, and refresh multiple knowledge sources in the Knowledge area – files, URLs, and third-party integrations – with environment/variant scoping and per-chunk citations in Conversation Review.
* **[Integrations overview page](/release-notes/releases/2025/11-2025#integrations-overview-page)**: Browse a searchable, filterable catalog of supported telephony, chat, CRM, vertical, and KB integrations directly inside Agent Studio.
* **[Multi-channel dashboard](/release-notes/releases/2025/11-2025#multi-channel-dashboard)**: New Voice/Chat homepage tabs with channel-specific KPIs and charts, plus automatic currency selection.
* **[SMS messaging-service IDs](/release-notes/releases/2025/11-2025#sms-messaging-service-ids)**: Use Twilio Messaging Service IDs (`MGxxxx`) in SMS fields, replacing the old phone-number-only restriction.

### October 2025

![october-release-main-image](/_fern-files/_img/30b921a4cc7c404a9b4a8842226f3c55a6b15aef79cffc003dd1af77146bab45.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2025/10-2025) for full details.

* **[Live call listening](/release-notes/releases/2025/10-2025#live-call-listening)**: Watch calls stream live on the Conversations page – turns appear in real time with clear "in progress" indicators and duration tracking.
* **[Advanced Webchat customization](/release-notes/releases/2025/10-2025#advanced-webchat-customization)**: Configure disclaimer messages, consent buttons, and clickable Privacy Policy or T\&C links for GDPR-compliant chat widgets.
* **[Auto-run Test Sets](/release-notes/releases/2025/10-2025#auto-run-test-sets)**: Test Sets can now run automatically when publishing or promoting to Pre-release or Live.
* **[Function logging (conv.log)](/release-notes/releases/2025/10-2025#function-logging-conv-log)**: Add structured logs directly inside functions for easier debugging, visible in Conversation Review → Diagnosis.
* **[Smart Analyst templates](/release-notes/releases/2025/10-2025#smart-analyst-templates)**: New pre-built analysis templates to help build out a quick, categorized set of insights.
* **[Agent Analysis – scheduled batches](/release-notes/releases/2025/10-2025#agent-analysis-scheduled-batches)**: Automate daily or weekly analytics runs with trend charts and filters to track changes over time.

### September 2025

![september-release-main-image](/_fern-files/_img/5e3ec13e0a3e0a187a0cf18fdd456d00d4077164d3bd949a444ffb4c1b07d4f9.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2025/9-2025) for full details.

* **[Webchat configuration](/release-notes/releases/2025/9-2025#webchat-config)**: Customize the webchat agent's name, button text, and widget colors; live preview in-browser and deploy quickly with an embed or script tag.
* **[Test cases](/release-notes/releases/2025/9-2025#test-cases)**: Define and run individual scenarios, then bundle them into reusable Test Sets for regression testing and workflow coverage.
* **[Home page updates](/release-notes/releases/2025/9-2025#home-page-v2)**: Average PolyScore summary, evolution charts for Containment and PolyScore, and clearer distribution labeling.
* **[Smart Analyst: chat history + structured answers](/release-notes/releases/2025/9-2025#smart-analyst-history)**: Resume past analyses, rename or delete conversations, and view answers with sources and steps.
* **[Numbers tab](/release-notes/releases/2025/9-2025#phone-numbers-variants)**: Buy and manage numbers quickly and assign them to variants for multi-site deployments.
* **[Conversations API: tool calls](/release-notes/releases/2025/9-2025#conversations-api-tool-calls)**: Programmatic access to function/tool execution events; environment-scoped endpoints.

### August 2025

![august-release-main-image](/_fern-files/_img/9fadd03638ecbe0104b6f6e0bf40fc862937367ed3c465915491da323af720cc.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2025/8-2025) for full details.

* **[Home page improvements](/release-notes/releases/2025/8-2025#home-page-updates)**: Faster load times and a cleaner layout on the Agent Studio homepage dashboard.
* **[AI call summaries](/release-notes/releases/2025/8-2025#ai-call-summaries)**: GPT-based summaries now surface at the top of Conversation Review and as tooltips in Conversations.
* **[Multi-voice limit increase](/release-notes/releases/2025/8-2025#multi-voice-limit-increase)**: Configure up to **10 voices** per project for multi-lingual or multi-persona agents.
* **[Enhanced call review filters](/release-notes/releases/2025/8-2025#new-call-review-filters)**: New options for delivery status, channel, and other metadata–plus snappier filtering.
* **[Updated channel and metadata display](/release-notes/releases/2025/8-2025#updated-channel-and-metadata-display)**: Clearer *Inbound/Outbound/Agent Chat* tags and more column options.
* **[GPT-5 models in Agent Studio (experimental)](/release-notes/releases/2025/8-2025#gpt-5-models-in-agent-studio-experimental)**: Try **GPT-5 nano** and **GPT-5 mini** (recommended), plus **GPT-5 large** and **GPT-5 chat (router)** for experimentation. Not yet ready for production traffic; quota available on request.
* **[In-app calling with variants](/release-notes/releases/2025/8-2025#in-app-calling-with-variants)**: You can run voice test calls against specific [variants](/agent-studio/knowledge/variants/overview), with transcripts tagged by `variant_id`.
* **[Smart Analyst improvements](/release-notes/releases/2025/8-2025#smart-analyst-improvements)**: Clickable call IDs added to [Smart Analyst](/agent-studio/studio-assistant/smart-analyst) to link directly to Conversation Review, SQL query range expanded, and improved search performance.
* **[Start and End function error warnings](/release-notes/releases/2025/8-2025#start-end-function-error-warnings)**: Clear UI alerts when Start or End functions contain errors that prevent execution.
* **[Agent Analysis – Multi-task](/release-notes/releases/2025/8-2025#agent-analysis-multi-task)**: Configure up to **10 analysis tasks** per project with their own prompts, categories, and charts.

### July 2025

![july-release-main-image](/_fern-files/_img/36dab97d3c55f9a439354e99bdbf241c5941c21e09e4fc87dd3a62b0ab4ee442.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2025/7-2025) for full details.

* **[Smart Analyst enhancements](/release-notes/releases/2025/7-2025#smart-analyst-enhancements)**: Keyword filtering, SQL-style aggregation, and integrated charts now make LLM-powered QA review faster and more insightful.
* **[New homepage](/release-notes/releases/2025/7-2025#new-homepage)**: A redesigned dashboard shows key agent metrics, best/worst recent calls, and quick links to support tools.
* **[Rich text refactor](/release-notes/releases/2025/7-2025#rich-text-refactor)**: Input fields now support slash-command **rich text**, allowing inline references to flows, functions, and more.
* **[Add Amazon Polly voices](/release-notes/releases/2025/7-2025#add-amazon-polly-voices)**: Add new voices with language/accent tags with the improved Amazon Polly integration.
* **[Adjust voice speed](/release-notes/releases/2025/7-2025#adjust-voice-speed)**: Control TTS speed between 0.5× and 1.5× with a precision slider for pacing and accessibility.
* **[Claude integration for Agent Studio functions](/release-notes/releases/2025/7-2025#claude-integration-for-agent-studio-functions)**: Use Claude to generate summaries, text, or structured outputs inside functions.
* **[Channel filter and call metadata improvements](/release-notes/releases/2025/7-2025#channel-filter-and-call-metadata-improvements)**: Conversation Review now shows clearer call direction tags (*Inbound*, *Outbound*, *Agent chat*) and improved filtering.
* **[Outbound call delivery tracking](/release-notes/releases/2025/7-2025#outbound-call-delivery-tracking)**: Delivery outcomes like *Busy*, *Invalid Number*, and *Declined* are now visible in Conversation Review filters and columns for outbound calls.

### June 2025

![june-release-main-image](/_fern-files/_img/ccf1a129607fd84f913101f07ab461abe5a4ae8c9ddd007593f6f7ab355e1c9c.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2025/6-2025) for full details.

* **[Agent configuration](/release-notes/releases/2025/6-2025#agent-configuration)**: You can now define settings like opening hours or routing rules in a JSON config form, without editing flows.
* **[Version comparison enhancements](/release-notes/releases/2025/6-2025#version-comparison-v2)**: The diff version structure introduced in the **25.02** release is now supported across functions and flows.
* **[Action name search and autofill](/release-notes/releases/2025/6-2025#action-name-search-and-autofill)**: Type `/name` in any rich text field to trigger action insertion.
* **[Cached disclaimer messages](/release-notes/releases/2025/6-2025#cached-disclaimer-messages)**: Disclaimer messages are now stored in the Cache under [audio management](/agent-studio/voice/audio-library), reducing latency and improving reliability across multiple flows.
* **[Smart analyst (Beta)](/release-notes/releases/2025/6-2025#smart-analyst-beta)**: This LLM-powered QA tool can rate calls, summarize agent behavior, and flag weak containment. Contact your PolyAI rep to participate in the Smart Analyst **beta**.
* **[Agent memory](/release-notes/releases/2025/6-2025#agent-memory)**: Retrieve persistent values from previous conversations with the `conv.memory` object.
* **[Test suite](/release-notes/releases/2025/6-2025#test-suite)**: Save real conversations as [test cases](/agent-studio/testing/simulation-tests) and re-run them against draft or sandbox versions to check for changes in behavior.
* **[PolyScore](/release-notes/releases/2025/6-2025#polyscore)**: New automatic scoring for conversation quality using defined behavioral metrics.

### May 2025

![may-release-main-image](/_fern-files/_img/f84868ce173eb1d50b6425ca9812023628970bc44c524b5cf380801dfb6a238e.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2025/5-2025) for full details.

* **[DTMF support](/release-notes/releases/2025/5-2025#dtmf-support)**: Configure tone-based input (DTMF) during specific steps to collect keypad responses from callers with support for timeouts, digit length, and early listening.
* **[Chat with variants](/release-notes/releases/2025/5-2025#chat-with-variants)**: You can now test how different variants respond in the chat panel–choose any draft, sandbox, or variant on demand.
* **[Duplicate and set default variants](/release-notes/releases/2025/5-2025#duplicate-and-set-default-variants)**: From the ellipsis menu on the variant page, duplicate an existing variant or assign a new default with a simple toggle.
* **[Build KBs with URL and PDF upload](/release-notes/releases/2025/5-2025#build-kbs-with-url-and-pdf-upload)**: Create Knowledge topics directly from a website or uploaded PDF. Real-time crawl status and error reporting help troubleshoot issues when importing.
* **[Chat-to-review shortcut](/release-notes/releases/2025/5-2025#chat-to-review-shortcut)**: Quickly jump from a chat session to the conversation review page with one click, streamlining your debugging process.
* **[Handoff reason and utterance](/release-notes/releases/2025/5-2025#handoff-reason-and-utterance)**: You can now include `reason` and `utterance` fields when writing a handoff implementation in a KB topic, flow, or function call.
* **[Entities and Intents in Conversation Review](/release-notes/releases/2025/5-2025#entities-and-intents-in-conversation-review)**: View detected intents and extracted entities directly inside the [Conversation Review](/agent-studio/conversations/review) page.
* **[Improved multi-language ASR accuracy](/release-notes/releases/2025/5-2025#improved-multi-language-asr-accuracy)**: Speech recognition updates improve accuracy for numbers, dates, and accented speakers across several languages.
* **[Conversation review: session duration filter](/release-notes/releases/2025/5-2025#conversation-review-session-duration-filter)**: Filter conversations by session length to focus QA on very short or long calls.

### April 2025

![april-release-main-image](/_fern-files/_img/faff49734cc6a07cbb6fd09ad789963ff3737ef9740768fde58abb6e832e233e.webp)

Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](/release-notes/releases/2025/4-2025) for full details.

* **[Information architecture updates](/release-notes/releases/2025/4-2025#information-architecture-updates)**: Tools have been regrouped by function. "Analyze" is now "Manage", and sections like Voice and Environments & Versions have moved or been renamed.

* **[Metrics](/release-notes/releases/2025/4-2025#metrics)**: Use the new Agent Analysis tab to run custom metrics across batches of calls and generate insight-rich evaluations.

* **[Live collaboration support](/release-notes/releases/2025/4-2025#live-collaboration-and-edit-history)**: Agent Studio now shows who else is editing a draft, alerts you when updates are saved, and lets you review edit history to avoid accidental overwrites.

* **[Call categorization](/release-notes/releases/2025/4-2025#call-categorization)**: Use an LLM to rate calls for tone, intent, or compliance. Categories are defined per project. Contact your PolyAI rep to configure.

* **[Workspace filter in Conversations](/release-notes/releases/2025/4-2025#workspace-filter-in-conversations)**: Filter conversation review by workspace to focus on your team's calls.

* **[Utility function – extract_address](/release-notes/releases/2025/4-2025#utility-function--utilsextract_address)**: Extracts a structured address from a user message. Returns a typed object, or a clear error. Opt-in only.

* **[Conversation history access – conv.history](/release-notes/releases/2025/4-2025#conversation-history-access--convhistory)**: Use `conv.history` to access earlier turns from inside a utility function. Supports custom logic and debugging.

* **[Import and export variants](/release-notes/releases/2025/4-2025#import-and-export-variants)**: Export all variant data to CSV, edit it, then re-import across agents. Includes overwrite protection.

* **[Variant ID added to conversations](/release-notes/releases/2025/4-2025#variant-id-added-to-conversations)**: Each call now shows the variant ID used–helpful for QA and tracking.

* **[Multi-voice agents](/release-notes/releases/2025/4-2025#multi-voice-agents)**: Assign multiple TTS voices to an agent and control their distribution. Great for A/B testing or simulating real-world voice teams.

### March 2025

![march-release-main-image](/_fern-files/_img/057e0cc7d687a637723460118f744c129058ac93ba585f60f614e31c9833ffd7.webp)

Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](/release-notes/releases/2025/3-2025) on the sidebar for the full release notes.

* **[Overview dashboard enhancements](/release-notes/releases/2025/3-2025#overview-dashboard-enhancements)**: Additions to the dashboard include call volumes, durations, containment rate, SMS and function stats–refreshed hourly.

* **[Safety dashboard enhancements](/release-notes/releases/2025/3-2025#safety-dashboard-enhancements)**: A refreshed version of the safety dashboard to match the new overview, with faster load times and a clearer layout.

* **[Open matched topics in a new tab](/release-notes/releases/2025/3-2025#open-matched-topics-in-a-new-tab)**: In conversation review, clicking a matched topic opens it in a new browser tab–letting you keep your place while checking the KB.

* **[Version tracking in conversation review](/release-notes/releases/2025/3-2025#version-info-added-to-conversation-review)**: Each conversation now shows which version of the agent it ran on.

* **[Add voices directly in Agent Studio](/release-notes/releases/2025/3-2025#add-new-voices-in-agent-studio)**: Voices can now be added or managed without leaving the platform.

* **[Filter voices by language, accent, or gender](/release-notes/releases/2025/3-2025#filter-voices-by-language-accent-and-gender)**: The voices page now supports helpful filters to speed up selection.

* **[Send SMS immediately during function calls](/release-notes/releases/2025/3-2025#send-sms-during-a-function-call)**: SMS messages now send in real time as part of the function, so agents won't falsely confirm delivery if the message fails.

* **[Improved KB search for actions and tags](/release-notes/releases/2025/3-2025#improved-kb-search-for-actions)**: You can now search for SMS, handoff, and function names in the Knowledge area using the main search bar.

### February 2025

![february-release-main-image](/_fern-files/_img/216b40b44ef8993c1acfe1b18b8c555f4db8543fe3914669264723f90b52d451.webp)

Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](/release-notes/releases/2025/2-2025) on the sidebar for the full release notes.

* **[View Knowledge differences between versions](/release-notes/releases/2025/2-2025#view-knowledge-base-differences-between-versions)**: Easily compare changes across different versions of your Knowledge for better content tracking and updates.

* **[Utterances for high latency functions](/release-notes/releases/2025/2-2025#function-latency-control)**: Manage function latency effectively by configuring filler utterances and dynamic delay timing.

* **[Upload custom audio to replace cached items](/release-notes/releases/2025/2-2025#upload-audio-to-replace-cached-items)**: Upload pre-recorded audio directly from the Agent Studio audio management resource.

* **[Add variants to Knowledge items](/release-notes/releases/2025/2-2025#reference-variants-in-the-knowledge-base)**: Add variant attributes to Knowledge content dynamically.

* **[Manage transition functions in a flow](/release-notes/releases/2025/2-2025#managing-transition-functions-in-a-flow)**: Improve transition function management within flows, preventing unintended deletions.

* **[New conversation review annotations](/release-notes/releases/2025/2-2025#conversation-review-annotations)**: Add annotations and comments to conversations for better review and collaboration.

* **[A new version of the overview dashboard](/release-notes/releases/2025/2-2025#enterprise-overview-dashboard)**: A new standardized dashboard displaying key operational data like total calls, duration, and handover rates.

### January 2025

![safety-dashboard-main-image](/_fern-files/_img/5449544130f0862be38b0eddcd1b23e42639788f0e62ca65390e8fd4edbb27d7.webp)

Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](/release-notes/releases/2025/1-2025) on the sidebar for the full release notes.

* **[Enterprise safety dashboard](/release-notes/releases/2025/1-2025#safety-dashboard)**: A new dashboard focused on flagged calls and safety filter trigger analysis.

* **[Custom dashboards](/release-notes/releases/2025/1-2025#custom-dashboards)**: Track project-specific success metrics with tailored dashboards.

* **[In-app calling](/release-notes/releases/2025/1-2025#in-app-calling)**: Test voice interactions directly in-studio without telephony setup, enabling faster and simplified workflows.

* **[Audio management](/release-notes/releases/2025/1-2025#audio-management)**: Delete or regenerate cached TTS audio for improved flexibility.

* **[A new Knowledge structure](/release-notes/releases/2025/1-2025#knowledge-base-structure)**: Separate questions and content for better organization.

* **[End-of-conversation functions calls](/release-notes/releases/2025/1-2025#end-functions)**: Trigger automatic function calls when a conversation ends to log data, create tickets, or call APIs.

* **[API enhancements](/release-notes/releases/2025/1-2025#variants-in-the-conversations-api)**: Variant information now included in the Conversations API.

### December 2024

![variant-management-main-image](/_fern-files/_img/ebdc6b19a291d64e0535158454287d59bd4408e8a2da3b75bdba7c719a618b97.webp)

Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](/release-notes/releases/2024/12-2024) on the sidebar for the full release notes.

* **[Multi-site config](/release-notes/releases/2024/12-2024#multi-site-config)**: Manage multiple site-specific Knowledge configurations in a single agent, with location-specific variants for tailored responses.

* **[Global ASR corrections, biasing, and keyword boosting](/release-notes/releases/2024/12-2024#asr-updates)**: Customize Automatic Speech Recognition (ASR) corrections to refine transcribed text, improving LLM input accuracy.

* **[Audio management](/release-notes/releases/2024/12-2024#audio-management)**: Browse, delete, regenerate, or upload cached TTS audio for better quality control.

* **[Customize latency response delay](/release-notes/releases/2024/12-2024#customize-latency-response-delay)**: Set dynamic response delays to fit conversational tone and audience preferences.

* **[Copy and paste flows](/release-notes/releases/2024/12-2024#copy-paste-flows)**: Transfer flows or nodes between projects to reuse configurations across builds.

* **[Call recordings download](/release-notes/releases/2024/12-2024#call-recordings-download)**: Download call recordings directly from the conversation detail page, with required permissions.

### November 2024

![enhanced-sms-functionality-main-image](/_fern-files/_img/37fb1ca07cf78e5e688b80081290d3b91272e2a63c1a1e2bc1357fc8e8bae16b.webp)

Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](/release-notes/releases/2024/11-2024) on the sidebar for the full release notes.

* **[In-app function debugging](/release-notes/releases/2024/11-2024#in-app-function-debugging)**: View and copy input, output, and error messages for function calls directly in the Conversation Review and agent Chat Panel.

* **[Enhanced SMS](/release-notes/releases/2024/11-2024#enhanced-sms-functionality)**: agents can send SMS messages to alternative numbers specified by callers and upgrade SMS templates to advanced functions with added logic and configurations.

* **[Knowledge export](/release-notes/releases/2024/11-2024#knowledge-base-export)**: Export Knowledge topics to a CSV file for version control and reuse.

* **[Barge-in feature](/release-notes/releases/2024/11-2024#barge-in-feature)**: Enable agents to be interrupted by callers, improving natural conversation flow and reducing latency.

* **[Stop keywords](/release-notes/releases/2024/11-2024#stop-on-keyword)**: Configure specific words or phrases to automatically halt the agent's response and trigger a function.

### October 2024

![disclaimer-voice](/_fern-files/_img/60ac25c9d87cbc428c9fc640d8073a949a65778882cfad5bdc84233309c3b58b.webp)

Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](/release-notes/releases/2024/10-2024) on the sidebar for the full release notes.

* **[Separate voice disclaimer with ringing tone](/release-notes/releases/2024/10-2024#disclaimers)**: Customize greetings and dial tones to enhance user interaction.
* **[ASR biasing for flows](/release-notes/releases/2024/10-2024#asr-biasing-for-flows)**: Configure speech recognition biasing for specific input types, like alphanumerics, times, or precise dates, and improve ASR performance and accuracy.
* **[UK and EU regions](/release-notes/releases/2024/10-2024#uk-and-eu-regions)**: Regional expansion for improved performance and compliance.
* **[View versions](/release-notes/releases/2024/10-2024#view-versions)**: Access and manage historical and live versions of agents for better development and maintenance.
* **[Content safety filters](/release-notes/releases/2024/10-2024#content-safety-filters)**: Full control over content filter severity and configurations for project-specific needs.

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Updates will be added to this page sequentially with product releases.