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# 2.2026

> February 2026 release notes.

The **February 2026** PolyAI Agent Studio release introduces a new multi-channel navigation structure and expands visibility, control, and configuration across voice, chat, integrations, and review workflows.

Expand the items below for details:

#### Channels and navigation reorganization

Agent Studio now includes a dedicated **Channels** section in the sidebar. It separates channel-specific configuration from shared project resources such as flows, Knowledge content, and variants.

**What's new:**

* Added a new **Channels** section below **Build**.
* Created dedicated pages for:
  * **Voice Configuration**
  * **Chat Configuration**
  * **Widget Configuration**
* Moved **Chat configuration** from **Settings** into **Channels**.
* Moved greeting and disclaimer settings from the **Agent** page into **Voice** and **Chat** configuration pages.
* Placed **Widget** configuration under **Channels**.
* Structured the section to support additional channels in future.

**Navigation updates:**

* Added a new **Deployments** section.
* Moved **Environments** and **Project History** into **Deployments**.
* Moved **Real-time Configuration** and **Configuration Builder** into **Build**.
* Updated user permissions to reflect the new structure.

#### Voice library

![voice-library](/_fern-files/_img/7fa608ed86c134313a60f9de52459e1de3bfc9d2265fce2cb15e2972468e5ec8.webp)

The new **Voice library** makes it easier to browse, preview, and select voices for your agent.

**What's new:**

* Open the **Voice library** directly from the **Agent Voice** page.
* Browse voices in the **Explore** tab or return to saved voices in **Favorites**.
* Preview supported voices with custom test text before selecting them.
* Filter voices by **language**, **region**, and **gender**.
* View provider, language, and style tags for each voice.
* Select a new voice directly from the library and apply it to the agent.

**Agent Voice page updates:**

* The **Agent Voice** page now links directly to the **Voice library**.
* Voice selection is managed separately for the main **Agent** voice and the **Disclaimer** voice.
* If disclaimer audio is configured elsewhere, the page links users to **Channels / Voice configuration**.

#### Latency visualization

![csat](/_fern-files/_img/d83eccc8d8b98d99f1092a800011536e68c30d9c057ab20e248b4d9373d83a6e.webp)

Latency insights are now available directly in the product, helping teams understand where response time is spent during a call.

**What's new:**

* View detailed latency breakdowns for conversations.
* Inspect timing for **LLM requests**.
* Inspect timing for **function calls**.
* Use latency data to identify and reduce slow responses.

#### CSAT by voice

![csat](/_fern-files/_img/bfcd310a79f6702d380b90679caf3936514260b23a8da6a149b9ac3ca9b53b59.webp)

You can now configure in-call voice CSAT surveys directly in Agent Studio.

**What's new:**

* Dedicated **CSAT** page under **Configure**.
* Toggle to enable or disable **in-call voice survey**.
* Guided setup for routing callers into the survey flow from the hang-up function.
* **Copy code** action for `conv.goto_csat_flow()`.
* **Go to Functions** shortcut for updating hang-up logic.
* Editable fields for the survey **lead-in message** and **survey question**.
* Built-in guidance to use a **1 to 5 rating scale** for consistent feedback.

**Dashboard support:**

* CSAT results can now be tracked for voice interactions in dashboards.

#### Webchat enhancements

![chat-config](/_fern-files/_img/66f76ed0c0956e9f2b679949a7de5ca0431ed66899070d66f4475a685ecde564.webp)

February expands Webchat deployment and improves chat configuration and rendering.

**Chat configuration:**

* Enable chat from the **Chat Configuration** page under **Channels**.
* Manage **Widget** configuration separately and push changes directly to environments.
* Display in-product banners to guide chat enablement before widget setup.
* Align chat configuration with branching behavior.

**Markdown rendering:**

* Render formatted markdown in the **Test Agent Chat** panel.
* Display formatted markdown in **Conversation Review**.
* Support **bold**, *italics*, lists, links, and code blocks.

#### Easy telephony integrations

![integrations](/_fern-files/_img/62c89b8cbfb85ac66cbb8d596ed920341dfd96bb81c1c93f0e57dd029fcb5d3e.webp)

Agent Studio now supports click-based integrations with leading CCaaS providers.

**What's new:**

* Integrate **Dialpad**, **Twilio**, and **Five9** directly from the **Integrations** page.
* Route directly to the **Handoffs** page after setup.
* Update the **Handoffs** page to reflect telephony integrations for unified routing.

**Note:** Zendesk integration support is coming in a future release.

#### User permissions

![permissions](/_fern-files/_img/c099ca19dcccfa6f559618ac3fb5d30cb166ee1661960302144b07adb652eab5.webp)

You can now assign **mixed permissions** across different areas of Agent Studio. Give users edit access where they build, and restrict access where they only need visibility.

**What's new:**

* Set permissions per navigation area using **None / Read / Edit**.
* Mix permissions across sections in the same project (for example: **Edit Knowledge** while **Read-only Functions**).
* Expand sections (for example: **Analytics → Conversations**) and set more specific access where needed.

#### Security and usability updates

February also delivers smaller refinements across testing and review.

**What's new:**

* Increase sample question limit from **10 to 20** per topic.
* Mask secret values by default in the **Secrets** UI.
* Unmask on focus and re-mask on blur.
* Add copy-to-clipboard support for secret values.
* Update user permissions to match the new navigation structure.
* Upgrade **PolyScore** and **Call Summaries** to use **GPT-5**.