> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/integrations/telephony/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# Telephony

## Docs

- [Voice integrations](https://poly-ai.ferndocs.com/integrations/telephony/voice.md): Connect PolyAI to voice platforms for call routing and SIP-based handoffs.
- [Five9](https://poly-ai.ferndocs.com/integrations/telephony/five-9.md): Connect your PolyAI agent to Five9 through a SIP trunk for call routing and handoffs.
- [NICE CXone](https://poly-ai.ferndocs.com/integrations/telephony/nice-c-xone.md): Connect your PolyAI agent to NICE CXone using the Signal API.
- [Twilio](https://poly-ai.ferndocs.com/integrations/telephony/twilio.md): Connect your PolyAI agent to Twilio for voice automation and handoffs.
- [Amazon Connect](https://poly-ai.ferndocs.com/integrations/telephony/amazon-connect/overview.md): Connect your PolyAI agent to Amazon Connect for voice automation and AWS integration.
- [Genesys](https://poly-ai.ferndocs.com/integrations/telephony/genesys.md): Connect your PolyAI agent to Genesys Cloud using BYOC service.
- [Dialpad](https://poly-ai.ferndocs.com/integrations/telephony/dialpad.md): Connect your PolyAI agent to Dialpad for voice automation and handoffs.