> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# Zoom Contact Center

> Integrate PolyAI with Zoom Contact Center for voice agent handling through a SIP trunk.

Connect PolyAI to **Zoom Contact Center (ZCC)** as a third-party voice agent through a SIP trunk. PolyAI handles inbound calls in your Zoom Contact Center environment.

> **Note**
>
> This is a managed integration. Contact your PolyAI account manager to set up Zoom Contact Center connectivity.

## How it works

PolyAI connects to Zoom Contact Center through a SIP trunk. When a call arrives at your Zoom Contact Center, it can be routed to PolyAI for automated handling. If the agent needs to escalate, the call is transferred back to a live agent in Zoom Contact Center.

## Prerequisites

* A Zoom Contact Center license (not Zoom Phone)
* SIP trunk configuration access in your Zoom environment
* Coordination with your PolyAI account manager

> **Warning**
>
> Zoom Phone and Zoom Contact Center use different SIP implementations. Zoom Phone only supports basic call passing with no custom SIP headers. This integration is for **Zoom Contact Center** only.

## Setup

This integration is configured by PolyAI in coordination with your team. Contact your PolyAI account manager to get started.

## Related pages

#### [Custom SIP](/integrations/managed-services/telephony/custom-sip)

General SIP trunk integration reference.

#### [Call handoffs](/agent-studio/voice/handoffs)

Configure call transfers back to Zoom Contact Center agents.