> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# Managed services

> Integrations that require coordination with your PolyAI account manager.

These integrations are not available as self-service in the Studio UI. To get started:

#### Contact your account manager

Reach out to your PolyAI account manager or representative.

#### Share credentials

Provide the required credentials and configuration details (see individual pages).

#### Test in sandbox

PolyAI configures the integration in your sandbox environment for testing.

#### Deploy to production

After successful testing, deploy to production.

> **Note**
>
> Some integrations may require additional agreements or licensing with the third-party provider.

## Voice & telephony

Advanced telephony routing and contact center connections.

#### [Custom SIP](/integrations/managed-services/telephony/custom-sip)

Dynamic routing and personalization with SIP headers

#### [DNI pooling](/integrations/managed-services/telephony/dn-is-pool)

Connect your telephony system using a pool of DNIs

#### [Zoom Contact Center](/integrations/managed-services/telephony/zoom-contact-center)

Connect to Zoom Contact Center through a SIP trunk

## Reservations

Restaurant and venue booking integrations.

#### [DesignMyNight](/integrations/managed-services/hospitality/design-my-night)

Restaurant and venue bookings

#### [LiveRes (Zonal)](/integrations/managed-services/hospitality/live-res-zonal)

Restaurant reservation management

## CRM & ticketing

Customer support and ticket management.

#### [Zendesk ticketing](/integrations/crm/zendesk-ticketing-solutions)

Create and manage support tickets through the API

## Payments

Secure payment processing during calls.

#### [PCI Pal](/integrations/managed-services/payments/pci-pal)

Secure, PCI-compliant payment processing

#### [Stripe](/integrations/managed-services/payments/stripe)

Process payments with Stripe

## Data & utilities

Data connectors, translation, and address services.

#### [Google Sheets](/integrations/managed-services/data-and-utilities/google-sheets)

Read and write to Google Sheets from your agent

#### [Ideal Postcode](/integrations/managed-services/data-and-utilities/ideal-postcode)

UK address lookup and validation

#### [DeepL](/integrations/managed-services/data-and-utilities/deep-l)

Real-time translation during conversations