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# Custom voice

> Commission a brand-exclusive custom voice for enterprise accounts.

Enterprise customers can commission a custom voice built from recorded samples of a specific speaker, giving your agent a unique, brand-specific sound that only your organization uses.

## What custom voices offer

* **Brand-exclusive voice** – A synthetic voice trained on recordings of a specific speaker, available only to your organization.
* **Consistent identity** – The same voice across all calls, environments, and languages (where supported).
* **Fine-tuned characteristics** – Control over tone, pace, and delivery style during the cloning process.

## Requirements

* An active PolyAI enterprise account.
* High-quality audio recordings of the target speaker (PolyAI provides recording specifications).
* Legal clearance from the speaker to use their voice for synthesis.

## How to request

1. Contact your PolyAI account manager or representative.
2. PolyAI provides a recording brief with duration, format, and content requirements.
3. After recordings are submitted, the voice is trained and made available in your [Voice Library](/agent-studio/voice/voice-design/voice-library).

> **Note**
>
> Custom voice creation typically takes 2-4 weeks depending on recording availability and review cycles.

## Related pages

#### [Voice library](/agent-studio/voice/voice-design/voice-library)

Browse available voices

#### [Agent Voice](/agent-studio/voice/settings)

Configure voice selection and settings

#### [Choosing a good voice](/agent-studio/voice/voice-design/choosing-a-good-voice)

Guidelines for voice selection

#### [Voice overview](/agent-studio/voice/overview)

Complete voice configuration guide