> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/agent-studio/integrations/chat-handoffs/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# Chat handoffs

## Docs

- [Chat handoff integrations](https://poly-ai.ferndocs.com/agent-studio/integrations/chat-handoffs/overview.md): Hand off webchat and SMS conversations from your PolyAI agent to a live agent in your CCaaS or CRM.
- [Salesforce chat handoff](https://poly-ai.ferndocs.com/agent-studio/integrations/chat-handoffs/salesforce.md): Hand off a webchat or SMS conversation from PolyAI to a Salesforce Service Cloud Messaging agent.
- [Zendesk chat handoff](https://poly-ai.ferndocs.com/agent-studio/integrations/chat-handoffs/zendesk.md): Hand off a webchat or SMS conversation from PolyAI to a Zendesk Messaging agent.
- [NICE CXone chat handoff](https://poly-ai.ferndocs.com/agent-studio/integrations/chat-handoffs/nice-c-xone.md): Hand off a webchat or SMS conversation from PolyAI to a NICE CXone Digital agent.
- [Amazon Connect chat handoff](https://poly-ai.ferndocs.com/agent-studio/integrations/chat-handoffs/amazon-connect.md): Hand off a webchat or SMS conversation from PolyAI to an Amazon Connect chat agent.
- [Webex by Cisco chat handoff](https://poly-ai.ferndocs.com/agent-studio/integrations/chat-handoffs/webex-by-cisco.md): Hand off a webchat or SMS conversation from PolyAI to a Webex Contact Center agent.
- [Genesys Cloud](https://poly-ai.ferndocs.com/agent-studio/integrations/chat-handoffs/genesys-cloud.md): Connect a Genesys Cloud org to PolyAI Agent Studio via Open Messaging, with handoff routed to an ACD queue.