> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://poly-ai.ferndocs.com/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server. # Meet the new Agent Studio > Agent Studio got a new layout on 24 June 2026. Watch the tour, see what moved, and find your favorite features in their new homes. On **24 June 2026** Agent Studio got a new layout. It's on by default for everyone — you can **switch back to the old navigation** using the **New layout** toggle at the bottom of the sidebar while you get used to things. ## Watch the tour A quick walkthrough of the new layout, the top toolbar, and where things have moved. ## What's different Related settings are now grouped together, so you spend less time jumping between sections. The sidebar goes from 29 pages down to 16, and the old **Build**, **Channels**, and **Configure** groups have been replaced with sections that match the task at hand. ## The new top-level sections | Section | What it contains | | --------------------- | ---------------------------------------------------------------------------------------------------------------------------- | | **Home** | Studio Assistant, our natural-language builder. Describe what you want to do in plain language and it does the work for you. | | **Analytics** | View your KPIs and manage custom metrics. | | **Conversations** | Browse the full history of your conversations, with PolyScores, search and filtering. | | **Custom Dashboards** | Build, manage and view custom dashboards. | | **Knowledge** | Manage your agent's knowledge base, including FAQs, external sources and variants. | | **Flows** | Create and manage flows for structured, step-by-step user journeys (e.g. ID\&V). | | **Tools** | Create and manage the tools your agent can use. | | **Testing** | Create, manage and run simulation tests across all channels. | | **Voice** | Manage all your voice settings. | | **Messaging** | Manage all your messaging channel settings (e.g. webchat, SMS, email etc.). | | **Integrations** | Set up and manage your integrations across app integrations, APIs and MCP connections. | | **Deployments** | Manage deployments, view deployment history and run A/B tests. | | **Widgets** | Create, manage and deploy your widgets across channels and surfaces. | | **Account** | Manage your account settings. | The previous **Build / Channels / Configure** top-level groups are gone — every page that lived under them now lives in one of the sections above. ## Where common features moved If you have muscle memory for the old sidebar, this is where to look now: #### Agent persona and rules **Was:** Build > Agent **Now:** [Behavior > General](/agent-studio/behavior/general/personality-and-role) #### Knowledge topics (FAQs) **Was:** Build > Knowledge > FAQs **Now:** [Knowledge > FAQs](/agent-studio/knowledge/fa-qs/fa-qs). External sources are under [Knowledge > Sources](/agent-studio/knowledge/sources/sources) (formerly "Connected Knowledge"). #### Variants **Was:** Build > Variants **Now:** [Knowledge > Variants](/agent-studio/knowledge/variants/overview) #### Voice settings **Was:** Channels > Voice > Voice configuration, Audio management, Response control, Speech recognition **Now:** All under [Voice](/agent-studio/voice/overview). Common settings are at the top; less-used options are under [Voice > Advanced](/agent-studio/voice/advanced-settings). #### Call handoffs **Was:** Build > Call handoffs **Now:** [Voice > Handoffs](/agent-studio/voice/handoffs) #### Phone numbers and telephony **Was:** Configure > Numbers **Now:** [Voice > Numbers](/agent-studio/voice/numbers/overview) #### Chat **Was:** Channels > Chat configuration **Now:** [Messaging](/agent-studio/messaging/overview). The chat widget moves out to [Widgets](/agent-studio/widgets/overview). #### SMS / message templates **Was:** Build > SMS **Now:** [Voice > Message templates](/agent-studio/voice/message-templates). SMS templates sit under Voice because they're usually triggered from voice handoffs and follow-ups. #### Testing **Was:** Build > Test suite **Now:** [Testing](/agent-studio/testing/simulation-tests) — a dedicated top-level section with **Tests** (the test list) and **Test runs** (run history). #### Behavior advanced settings **Was:** Various places under Configure > General and Channels > Voice configuration **Now:** Behind the **Advanced settings** button in [Behavior](/agent-studio/behavior/overview). Includes safety filters, phrase filters, and runtime configuration. #### Real-time configuration **Was:** Build > Real-time configuration / Configuration builder **Now:** [Real-time config](/agent-studio/real-time-config/overview). The schema and data tabs are unchanged. #### Smart Analyst **Was:** Analytics > Smart Analyst (standalone top-level page) **Now:** Part of [Studio Assistant](/agent-studio/studio-assistant/overview). Same questions, same answers — just open Studio Assistant and ask. See [Smart Analyst](/agent-studio/studio-assistant/smart-analyst). #### KPIs and post-call reporting **Was:** Configure > Metrics, Configure > Post-call reporting **Now:** [Analytics > KPIs](/agent-studio/analytics/kp-is) and [Analytics > Post-call reporting](/agent-studio/analytics/post-call-reporting) #### Dashboards **Was:** Configure > Dashboards **Now:** [Analytics > Dashboards](/agent-studio/custom-dashboards/overview) #### API integrations **Was:** Configure > APIs **Now:** [Integrations > API integrations](/agent-studio/integrations/overview) #### Project settings, users, API keys **Was:** Configure > General, User management, API keys **Now:** All under [Account](/agent-studio/account/account) #### Recordings, transcripts, exports **Was:** Configure > Call data **Now:** [Settings > Call data](/agent-studio/account/call-data/recordings-and-transcripts) ## Removed * **Agent Analysis** — per-call diagnosis is now in [Conversations > Diagnosis](/agent-studio/conversations/diagnosis); aggregate trends are in [Dashboards](/agent-studio/custom-dashboards/overview) and [Smart Analyst](/agent-studio/studio-assistant/smart-analyst). * **Project history** — version history and diffs are now on the [Deployments](/agent-studio/deployments/overview) page. See [Compare versions](/agent-studio/deployments/compare-versions). * **Luzmo dashboards** — replaced by [Standard](/agent-studio/custom-dashboards/standard), [Safety](/agent-studio/custom-dashboards/safety), and [Custom dashboards](/agent-studio/custom-dashboards/custom). * **Add/view numbers** — removed from the toolbar. Manage numbers under [Voice > Numbers](/agent-studio/voice/numbers/overview). ## Old URLs still work Every page in the old sidebar redirects to its new location, so existing bookmarks, links in old emails, and links in your help-desk macros continue to work. You don't need to update anything urgently. ## Reverting (temporary) If you need the old sidebar while you migrate internal docs or run training, use the **New layout** toggle at the bottom of the sidebar to switch back. ![New layout toggle in the sidebar footer](/_fern-files/_img/42a5d38033ce0f50d987b2f370ee1c355f9036b752154ca5b4202e83f85e7611.webp) The revert toggle will stay available for a short period after launch, then be removed. ## Questions? * Open [Studio Assistant](/agent-studio/studio-assistant/overview) and ask "where do I find ...?" — it'll point you to the right page. * Or reach out to your account manager or the customer Slack channel.