> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# Platform overview

> PolyAI's Agentic Dialog Platform is an enterprise platform for building voice and chat agents.

PolyAI's **Agentic Dialog Platform** runs production voice and chat agents for banks, hotels, healthcare providers, and other businesses where the agent is expected to resolve the conversation — bookings, billing, claims, escalations — rather than route it to a human. The same platform is available to every team building on PolyAI. Most agents run on [Raven](/agent-studio/behavior/models/raven), PolyAI's proprietary LLM: sub-300ms latency, 24+ languages, grounded in your knowledge.

To start from a description, use [Studio Assistant](/agent-studio/studio-assistant/overview). It scaffolds the flows, knowledge, and guardrails from your prompt. To work locally, use the [ADK](/advanced/extend-with-code/adk): a CLI, self-serve API keys, and a Git-based workflow. Every change goes to a [shareable test environment](/agent-studio/widgets/test-your-widget) for validation and stakeholder review before it can be promoted to production.

## Surfaces

You can manage the same agent through any of these:

#### [Agent Studio](/agent-studio/get-started/agent-studio)

**Build with or without code**

Build and maintain agents, view analytics, and manage deployments through a visual interface.

#### [PolyAI ADK](/advanced/extend-with-code/adk)

**Build like an engineer**

CLI and Python package for building agents locally with a Git-native workflow.

#### [Agent Studio APIs](/api-reference/api-reference/overview)

**Integrate with your systems**

REST APIs for updating and configuring agents programmatically.

## Choose your surface

|                   | Agent Studio                             | ADK                                    | APIs                                  |
| ----------------- | ---------------------------------------- | -------------------------------------- | ------------------------------------- |
| **Who it's for**  | Non-technical users, visual workflow     | Technical teams, engineering workflows | Enterprises with internal tooling     |
| **How you work**  | Visual UI – point and click              | CLI and Python – local dev with Git    | REST endpoints – programmatic control |
| **Best for**      | Building and tuning agents interactively | Bulk authoring, version control, CI/CD | Programmatic control, automation      |
| **Code required** | Optional                                 | Yes (Python)                           | Yes (any language)                    |

An agent built in Studio can be updated through the ADK or APIs, and vice versa.

## Platform capabilities

All three surfaces share the same platform capabilities:

#### [Raven LLM](/agent-studio/behavior/models/raven)

Proprietary LLM – sub-300ms latency, 24+ languages, no hallucination

#### [Voice and chat](/agent-studio/voice/overview)

Multi-provider TTS and ASR, plus webchat and SMS

#### [Knowledge and RAG](/agent-studio/knowledge/fa-qs/fa-qs)

FAQs, Sources sources, and retrieval-augmented generation

#### [Flows](/agent-studio/flows/overview)

Multi-step conversation workflows – no-code or code-driven

#### [Integrations ecosystem](/integrations/integrations/overview)

Five9, NICE, Twilio, Genesys, Salesforce, ServiceNow, and more

#### [Analytics](/agent-studio/custom-dashboards/overview)

Dashboards, conversation review, and PolyScore

## Get started

#### [Quickstart](/agent-studio/get-started/quickstart)

Build your first agent in Agent Studio in minutes

#### [ADK documentation](https://polyai.github.io/adk/)

Install the CLI and start building agents locally

#### [API reference](/api-reference/api-reference/overview)

Explore PolyAI's REST APIs