> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# PolyAI documentation

> Build agents ready for real customer conversations.

![PolyAI platform documentation](/_fern-files/_img/a5d922ca33abb3be117d7eb262fac6daa0e8fd9625308d4826fb79684a888277.webp)

## Welcome to PolyAI

PolyAI is the Agentic Dialog Platform for building voice and chat agents that complete real customer tasks — taking bookings, processing payments, filing claims, handling escalations — across 24+ languages, with sub-300ms responses.

* **Built for resolution, not deflection.** [Raven](/agent-settings/raven), [flows](/agent-studio/flows/overview), and [grounded knowledge](/managed-topics/introduction) work together so the agent finishes the task.
* **Voice-first and multilingual.** Sub-300ms responses across 24+ languages.
* **Three surfaces for the same agent.** [Agent Studio](/agent-studio/get-started/agent-studio) for visual configuration, the [ADK](/advanced/extend-with-code/adk) for a local Git-based workflow, and the [REST APIs](/api-reference/api-reference/overview) for programmatic control.
* **Test before promoting.** Every edit lands in a [shareable test environment](/agent-studio/widgets/test-your-widget) before it reaches production.

If you're new, start with the [quickstart](/agent-studio/get-started/quickstart) to build a working agent in under 10 minutes.

PolyAI's Agentic Dialog Platform is self-serve. Use Studio Assistant to describe the agent you want and get a working version you can iterate on.

# Build a voice agent

Describe your use case to [Studio Assistant](https://studio.poly.ai/) and it configures the flows, knowledge, and voice for you. Test the result in a shared preview, then embed it on your site.

![Agent Studio onboarding screen asking for your company website URL](/_fern-files/_img/cbaa4f692ec2b32359311f392a8a623cf742da785f8fd3179d5a6025a26a886f.webp)

#### [Start building](https://studio.poly.ai/)

Open Agent Studio and describe your agent.

#### [Quickstart guide](/agent-studio/get-started/quickstart)

Sign up → describe → test → embed. End to end.

#### [Put it on your site](/agent-studio/widgets/install-on-your-site)

Embed the agent on your website with a single script tag.

## Starter prompts

Paste any of these into [Studio Assistant](/agent-studio/studio-assistant/overview) to scaffold an agent you can immediately edit and test.

#### Restaurant reservations

*Build a reservations agent for a restaurant. Greet the caller, take party size, date and time, name, and phone number, then confirm. If the slot isn't available, suggest the nearest open window.*

#### Clinic appointment booking

*Build an agent for a dental clinic. Handle appointment requests for new and existing patients, check-in confirmations, opening-hours questions. Route urgent issues to staff. Don't quote prices.*

#### FAQ from a website

*Read \[your-site.com] and build an agent that answers customer questions about products, pricing, shipping, and returns. Be brief. If you don't know, say so and offer to take a message.*

#### Lead capture

*Build a lead-capture agent for a B2B SaaS product. Qualify the caller's company size, role, and use case, then book a 15-minute demo on the calendar.*

## Once you've built something

#### [Write better prompts](/agent-studio/studio-assistant/prompting-guide)

Patterns that get better results.

#### [Review conversations](/agent-studio/conversations/overview)

Read transcripts, spot issues, ask Studio Assistant to fix them.

#### [Iterate after a call](/academy/maintain/iterate-after-a-call)

The listen → diagnose → fix loop.

## Where do you want to start?

#### [Build with Studio Assistant](/agent-studio/studio-assistant/overview)

Describe your agent in natural language. Beta — [admin-only](/agent-studio/account/user-management/role-permissions) on enterprise clusters.

#### [Build an agent with or without code](/agent-studio/get-started/agent-studio)

Low-code and no-code agent building in Agent Studio.

#### [Maintain or update your agent](/academy/maintain/home)

Edit knowledge, voice, closures, and more on a live Agent Studio agent.

#### [Build like an engineer](/advanced/extend-with-code/adk)

Pull, edit, and push agent configuration as YAML and Python files with the ADK CLI.

#### [Agent Studio APIs](/api-reference/api-reference/overview)

REST APIs to update and configure agents programmatically.

New here? See the [platform overview](/agent-studio/get-started/platform-overview) for how Agent Studio, the ADK, and APIs fit together, or jump straight into the [quickstart](/agent-studio/get-started/quickstart).

## Build your agent

Set up your agent's personality, knowledge, voice, and conversation flows.

#### [Behavior](/agent-studio/behavior/overview)

Configure personality and rules

#### [Knowledge](/agent-studio/knowledge/fa-qs/fa-qs)

FAQs, sources, and variants

#### [Voice](/agent-studio/voice/overview)

Customize text-to-speech and audio

#### [Messaging](/agent-studio/messaging/overview)

Deploy chat and SMS alongside voice

#### [Flows](/agent-studio/flows/overview)

Build multi-step conversations

#### [Call handoffs](/agent-studio/voice/handoffs)

Transfer users to human agents

## Integrations ecosystem

Connect your agent to telephony, CRM, payments, and other systems. See the [full catalog](/integrations/integrations/overview).

#### [Telephony](/integrations/telephony/voice)

Five9, NICE CXone, Twilio, Amazon Connect, Genesys, Dialpad, and more

#### [CRM and ticketing](/integrations/integrations/overview)

Salesforce, ServiceNow, Zendesk: sync data and create tickets during calls

#### [Managed services](/integrations/managed-services/overview)

Pre-built connectors for payments, reservations, and data

#### [Custom and MCP](/agent-studio/integrations/overview)

Build your own integrations through HTTP, Python, or Model Context Protocol

## Deploy and monitor

Track performance, review conversations, and manage your deployment pipeline.

#### [Environments](/agent-studio/deployments/overview)

Manage sandbox to production

#### [Dashboards](/agent-studio/custom-dashboards/overview)

Track performance metrics

#### [Conversations](/agent-studio/conversations/overview)

Review and diagnose calls

## Resources

#### [Maintain](/academy/maintain/home)

Ongoing agent maintenance

#### [Troubleshooting](/academy/fa-qs/overview)

Common issues and solutions

#### [Release notes](/release-notes/releases/overview)

Latest features and updates