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# Standard

> Track call volumes, containment, and performance.

Use the Standard dashboard for day-to-day performance monitoring – call volume, containment rate, average duration, and function/SMS usage. Check it daily or weekly to spot trends before they become problems.

![enhanced-overview-dashboard](/_fern-files/_img/057e0cc7d687a637723460118f744c129058ac93ba585f60f614e31c9833ffd7.webp)

## Key metrics

| Metric                      | What it tells you                                                       |
| --------------------------- | ----------------------------------------------------------------------- |
| **Containment rate**        | Percentage of calls handled entirely by the agent without human handoff |
| **Total calls**             | Number of calls processed in the selected date range                    |
| **Total automated minutes** | Total duration of calls handled by the agent                            |
| **Average call duration**   | Average length of calls in seconds                                      |

## Visualized metrics

### Containment rate distribution

Shows how the containment rate has fluctuated over time.

### Call distribution

Displays the number of calls received each day within the selected period.

### Call minutes distribution

Compares total call duration with the time actively handled by the agent.

### Average call duration distribution

Illustrates variations in the average length of calls over time.

### Average words per conversation by date

Tracks the number of words exchanged per conversation over time.

* **Overall average words per call**:
  * **Agent words**: The proportion of words spoken by the agent.
  * **Caller words**: The proportion of words spoken by the user.

## Tool calls & SMS metrics

### Tool calls & SMS rates

* **Tool calls per day**: The frequency of [tool calls](/agent-studio/tools/overview) triggered by the agent.
* **% of tool calls from total calls**: The proportion of calls that included tool executions.
* **% of SMS sent from total calls**: The percentage of calls where an SMS was sent as part of the interaction.

### SMS sent vs failed

Shows the number of [SMS](/agent-studio/voice/message-templates) messages successfully sent compared to failed delivery attempts.

### SMS topic breakdown

Categorizes SMS messages based on their content or purpose.

## API performance metrics

### API availability & performance

* **Total API requests sent**: The number of API calls made by the agent to external systems.
* **API latency (ms)**: The average response time for API requests, measured in milliseconds.
* **API performance and failure insights**: Highlights trends in API responsiveness and any failures that may impact call handling.

## Related pages

#### [Safety dashboard](/agent-studio/custom-dashboards/safety)

Monitor flagged conversations, risky utterances, and content safety filter performance.

#### [Custom dashboards](/agent-studio/custom-dashboards/custom)

Enterprise dashboards tailored to your specific KPIs and business outcomes.

#### [Metrics](/agent-studio/analytics/kp-is)

Define custom metrics that flow into dashboards and Smart Analyst.