> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# Dashboards

> Analyze agent performance with dashboards.

Visual overview of agent performance – call volume, containment, safety, and business-specific KPIs.

![home-dashboard](/_fern-files/_img/6045ac65dc289481447455e70e1f31d6f3a398fe3f2493bbedc55f21e66eb0be.webp)

> **Note**
>
> For quick workflows using dashboards, see [QA and analytics](/academy/maintain/qa-and-analytics). For in-depth performance analysis, see [Performance monitoring](/academy/maintain/performance-monitoring).

## Smart Analyst integration

Each chart has **Generate insights** and **Create analysis** buttons that open [Smart Analyst](/agent-studio/studio-assistant/smart-analyst) with a pre-populated prompt based on that chart's data.

## When to use each dashboard

| Dashboard                                                | Best for                              | Key metrics                                                                                                                               |
| -------------------------------------------------------- | ------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- |
| **[Standard](/agent-studio/custom-dashboards/standard)** | Day-to-day performance monitoring     | Containment rate, call volume, average duration, call outcome breakdowns (contained, handoff, abandoned, error).                          |
| **[Safety](/agent-studio/custom-dashboards/safety)**     | Compliance audits and risk monitoring | Flagged conversations, caller risk levels, content category breakdowns (hate, self-harm, violence). Includes filter configuration.        |
| **[Custom](/agent-studio/custom-dashboards/custom)**     | Business-specific KPIs (enterprise)   | Any metric tailored to your use case – booking conversions, revenue impact, custom function metrics. Built with your PolyAI account team. |

Start with **Standard**. Add **Safety** if you handle sensitive content. Request **Custom** for business-specific metrics.

## Dashboard types

#### [Standard](/agent-studio/custom-dashboards/standard)

Track call volumes, containment rates, average duration, function usage, and SMS metrics across your agent.

#### [Safety](/agent-studio/custom-dashboards/safety)

Monitor flagged conversations, risky user utterances, and the performance of content safety filters.

#### [Custom](/agent-studio/custom-dashboards/custom)

Enterprise dashboards tailored to your specific KPIs and business outcomes.

## Related pages

#### [Conversations](/agent-studio/conversations/overview)

Drill into individual calls behind your dashboard metrics

#### [Smart Analyst](/agent-studio/studio-assistant/smart-analyst)

Investigate trends with natural-language queries

#### [Custom metrics](/agent-studio/analytics/kp-is)

Define the metrics that power your dashboards