> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# Get started

> Build your first working agent – from blank project to testable voice assistant in about 30 minutes.

> **Info**
>
> **Level 1: Build your first agent.** By the end of these 6 short lessons, you'll have a real agent that answers questions, speaks with a voice you've chosen, and is safely versioned. No code required – estimated time: 30 minutes.

## What you'll build

You'll go from an empty project to a working agent that:

* Answers FAQ-style questions in both Chat and Call
* Speaks with a voice and personality you've configured
* Lives safely in versioned environments (Sandbox → Pre-release → Live)

## The 6 lessons

#### Create your project

Pick a name, set a language, and get your workspace ready

#### Give your agent a personality

Define who the agent is, how it speaks, and what it should never do

#### Teach it something

Add a simple FAQ topic so your agent can answer a real question

#### Choose a voice

Pick how your agent sounds and tune it for clarity

#### Learn environments

Understand how to test safely before anything goes live

#### Review what happened

Look at real conversations and confirm your agent did the right thing

## Lessons

#### [1. Create a project](/academy/poly-academy/poly-academy-level-1/create-a-project)

Set up your first agent with a clear name and configuration

#### [2. Edit agent behavior](/academy/poly-academy/poly-academy-level-1/edit-agent-behavior)

Define personality, rules, and what the agent can and can't do

#### [3. Add a simple topic](/academy/poly-academy/poly-academy-level-1/add-a-simple-topic)

Create a one-turn FAQ topic that works in Chat and Call

#### [4. Edit voice settings](/academy/poly-academy/poly-academy-level-1/edit-voice-settings)

Choose how your agent sounds and adjust clarity

#### [5. Environments](/academy/poly-academy/poly-academy-level-1/environments)

Test and promote changes safely: Sandbox → Pre-release → Live

#### [6. Conversation reviews](/academy/poly-academy/poly-academy-level-1/conversation-reviews)

Review real transcripts and check what your agent actually did

> **Tip**
>
> **You've completed Level 1 when:**
>
> * Your project is created and configured
> * Your agent has a personality and rules
> * A simple FAQ topic works in both Chat and Call
> * You've published and promoted through environments
> * You can find and review a conversation

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> **Tip**
>
> [Level 2](/academy/poly-academy/poly-academy-level-2/add-complex-topics) covers multi-turn topics, functions, response controls, audio tuning, and advanced diagnostics.