> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/academy/maintain/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# Maintain

## Docs

- [Already have an agent?](https://poly-ai.ferndocs.com/academy/maintain/home.md): Quick-reference maintenance guides for keeping your live agent running smoothly.
- [Maintaining FAQs](https://poly-ai.ferndocs.com/academy/maintain/maintaining-fa-qs.md): Quickly edit, add, or bulk-update FAQs – the agent's FAQ and knowledge.
- [Maintaining Sources](https://poly-ai.ferndocs.com/academy/maintain/maintaining-sources.md): Sync and manage external knowledge sources – websites, files, and integrations – to keep content current.
- [Voice and audio updates](https://poly-ai.ferndocs.com/academy/maintain/voice-and-audio-updates.md): Change voice, fix pronunciations, adjust latency, and manage cached audio for optimal voice quality.
- [Tool maintenance](https://poly-ai.ferndocs.com/academy/maintain/tool-maintenance.md): Update tool code (Python functions), debug errors using logs, manage credentials, and fix integration issues.
- [Multi-language updates](https://poly-ai.ferndocs.com/academy/maintain/multi-language-updates.md): Add languages, update language-specific knowledge and voices, and manage pronunciation rules per language.
- [Performance monitoring](https://poly-ai.ferndocs.com/academy/maintain/performance-monitoring.md): Track latency, containment, and ASR accuracy – use dashboards and Smart Analyst for deep insights.
- [Version management](https://poly-ai.ferndocs.com/academy/maintain/version-management.md): Publish, promote through environments, compare versions, and rollback safely when needed.
- [Health checks](https://poly-ai.ferndocs.com/academy/maintain/health-checks.md): Daily, weekly, and monthly monitoring routines to keep your live agent running smoothly and reliably.
- [Routing and handoffs](https://poly-ai.ferndocs.com/academy/maintain/routing-and-handoffs.md): Update handoff destinations, manage SIP routing, and test transfers without disrupting live traffic."
- [Temporary closures](https://poly-ai.ferndocs.com/academy/maintain/temporary-closures.md): Close your agent early or play a closure message for same-day schedule changes.
- [QA and analytics](https://poly-ai.ferndocs.com/academy/maintain/qa-and-analytics.md): Review conversations, analyze dashboards, and use Smart Analyst for insights across hundreds of calls.
- [Common issues](https://poly-ai.ferndocs.com/academy/maintain/common-issues.md): Diagnose and fix the most frequent agent issues with step-by-step troubleshooting.
- [Improve your agent after a real call](https://poly-ai.ferndocs.com/academy/maintain/iterate-after-a-call.md): Read the transcript, find the failure, ask Studio Assistant to fix it. The loop that gets the agent from working to actually good.