> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://poly-ai.ferndocs.com/academy/fa-qs/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://poly-ai.ferndocs.com/_mcp/server.

# FAQs

## Docs

- [Frequently asked questions](https://poly-ai.ferndocs.com/academy/fa-qs/overview.md): Common questions and troubleshooting solutions for agent configuration, knowledge, rules, and actions.
- [Managed topics FAQ](https://poly-ai.ferndocs.com/academy/fa-qs/managed-topics.md): Guidance on structuring topics, optimizing retrieval, and scaling topic management.
- [Connected knowledge FAQ](https://poly-ai.ferndocs.com/academy/fa-qs/connected-knowledge.md): Learn when to use Connected Knowledge, how it differs from Managed Topics, and how to troubleshoot retrieval.
- [Behavior FAQ](https://poly-ai.ferndocs.com/academy/fa-qs/behavior.md): Guidance on writing effective behavioral rules, channel filtering, and handling edge cases.
- [Actions FAQ](https://poly-ai.ferndocs.com/academy/fa-qs/actions.md): Common questions about configuring actions, combining them, using variables, and debugging failures.
- [Personality and role FAQ](https://poly-ai.ferndocs.com/academy/fa-qs/personality-and-role.md): Learn how to configure your agent's personality, tone, and role using concrete examples.
- [Environments and testing FAQ](https://poly-ai.ferndocs.com/academy/fa-qs/environments-and-testing.md): Guidance on safe testing, deployment pipelines, and managing multi-site agents.
- [Technical considerations FAQ](https://poly-ai.ferndocs.com/academy/fa-qs/technical.md): Answers on ASR/TTS independence, token limits, and context management best practices.